788wan Privacy
Policy

Who We Are

788wan ("we", "us", "our", "the Company", "the Platform") operates the online casino and sports betting platform accessible at https://788wan.net and any associated mobile interfaces. 788wan is an internationally licensed online gaming operator committed to responsible data handling across all markets it serves, including Pakistan.

For the purposes of applicable data protection legislation, 788wan acts as the data controller with respect to all personal data collected directly from users through the Platform. Where we engage third-party service providers to process data on our behalf — such as payment processors, game providers, or fraud prevention services — those parties act as data processors under contractual instructions from 788wan.

This Privacy Policy ("Policy") explains how 788wan collects, processes, stores, and shares your personal data when you register for and use the Platform. It also describes the rights available to you and the mechanisms through which you may exercise them. By creating a 788wan account and using our services, you acknowledge that you have read and understood this Policy.

Data We Collect

788wan collects personal data through a number of channels: directly from you when you register and use the Platform, automatically through technical systems as you interact with our website and apps, and from authorised third parties such as payment providers and identity verification services. The categories of data we collect include:

How We Use Your Data

788wan processes your personal data only for specified, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your data are:

• Account management: Creating, maintaining, and administering your 788wan account, including verifying your identity and age during KYC, and managing your login credentials securely.
• Service delivery: Enabling you to deposit and withdraw funds, place bets, play casino games, participate in promotions, and access all other Platform features you have requested.
• Payment processing: Facilitating transactions through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Raast, USDT TRC20, and debit card channels. Your financial data is shared with payment processors only to the extent necessary to complete your requested transaction.
• Legal and regulatory compliance: Meeting our obligations under our international gaming licence, including anti-money laundering (AML) checks, counter-terrorist financing (CTF) screening, and responsible gaming requirements. We are legally obligated to retain certain data and to report specific transaction patterns to relevant authorities.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multiple account creation, and unauthorised access to user accounts.
• Customer support: Responding to your enquiries, resolving disputes, investigating complaints, and improving the quality of our support services.
• Platform improvement: Analysing aggregated usage data to improve the functionality, performance, and user experience of the 788wan Platform.
• Marketing communications: Sending you promotional offers, bonus notifications, PSL season alerts, and other marketing content — but only where you have provided explicit consent. You may opt out at any time.
• Responsible gaming: Monitoring gameplay patterns to identify potential indicators of problem gambling and, where applicable, proactively contacting players to offer responsible gaming tools or information.

Legal Basis for Processing

Every instance of personal data processing carried out by 788wan rests on one or more of the following legal bases under applicable international data protection frameworks:

• Contractual necessity: Processing required to perform our agreement with you — such as operating your account, processing payments, and delivering betting and gaming services.
• Legal obligation: Processing required to comply with applicable laws and our gaming licence conditions — such as KYC verification, AML/CTF obligations, and responsible gaming regulations.
• Legitimate interests: Processing necessary for our legitimate business interests, where those interests are not overridden by your rights — such as fraud detection, security monitoring, and analytical improvements to the Platform.
• Consent: Processing based on your freely given, specific, and informed consent — such as sending marketing communications and placing non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Cookies & Tracking Technologies

788wan uses cookies and similar tracking technologies on its Platform to deliver a functional, personalised, and secure user experience. Cookies are small text files placed on your device when you visit our site. They help us remember your preferences, keep you logged in during your session, and understand how you use the Platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential to the operation of the Platform. These enable core functions such as account login, session management, and security features. They cannot be disabled without significantly impairing your ability to use 788wan.
• Functional cookies: Remember your preferences such as language settings, deposit limits display, and game history. These improve your experience but are not strictly necessary.
• Analytical cookies: Help us understand how visitors interact with the Platform — which pages are most visited, where users drop off, and how performance can be improved. Data collected through analytical cookies is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content to you based on your interests and Platform activity. These are placed only with your consent and may involve third-party analytics partners acting as data processors under contract with 788wan.

You can manage your cookie preferences through the cookie consent banner presented on your first visit to the Platform, and at any time thereafter through your browser settings. Please note that disabling certain cookies may affect the functionality of 788wan services. 788wan does not use cookies to harvest data for sale to third-party advertisers.

Data Sharing & Third Parties

788wan shares your personal data only where necessary, proportionate, and legally justified. We do not sell your data. The categories of third parties with whom we may share your information are:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and other payment processors receive the minimum data necessary to complete your requested transaction. All payment partners are contractually bound to process your data only for this purpose.
• Identity verification and KYC providers: Third-party services used to verify your CNIC, passport, or other identity documents as required by our AML obligations and gaming licence conditions.
• Game content providers: Licensed software providers who supply the slot games, live dealer tables, and other casino products available on 788wan. These providers may receive your account identifier and game session data in order to deliver their games and calculate outcomes.
• Fraud prevention and security services: Specialist third-party platforms that help us detect and prevent fraud, bonus abuse, and suspicious account activity. Data shared with these services is limited to technical and transaction identifiers.
• Regulatory and law enforcement authorities: 788wan is legally required under its international gaming licence and applicable AML/CTF regulations to disclose relevant transaction data or account information to competent authorities upon lawful request. We will always seek to verify the lawfulness of any such request before complying.
• Professional advisers: Lawyers, auditors, and compliance consultants who assist 788wan with legal, financial, and regulatory matters, subject to strict confidentiality obligations.

International Data Transfers

As an internationally licensed gaming operator, 788wan may transfer your personal data to countries outside of Pakistan for processing and storage purposes — for instance, where our servers or contracted service providers are located in other jurisdictions. These transfers occur only where appropriate safeguards are in place to protect your data to a standard equivalent to, or higher than, that required under applicable data protection law.

Safeguards applied to international data transfers from 788wan include:

• Standard contractual clauses or equivalent data transfer agreements with all recipients
• Data processing agreements with all third-party processors specifying permitted purposes, security requirements, and deletion obligations
• Transfer impact assessments for transfers to jurisdictions that may not offer equivalent statutory data protection levels
• Encryption of data in transit and at rest for all cross-border transfers

By using the 788wan Platform, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Pakistan. We take all reasonable measures to ensure that such transfers are conducted lawfully and that your data remains protected throughout.

Data Retention

788wan retains your personal data only for as long as it is necessary for the purposes set out in this Policy, or as required by applicable law and our gaming licence obligations. The following retention principles apply:

• Active accounts: Data associated with your 788wan account is retained for the duration of your account's active status plus the applicable statutory retention period thereafter.
• Closed accounts: Following account closure, 788wan retains your identity, transaction, and KYC documentation for a minimum of five (5) years to comply with AML regulations and our gaming licence requirements. This period may be extended where required by law or ongoing regulatory investigations.
• Financial transaction records: Deposit, withdrawal, and bet records are retained for a minimum of five (5) years from the date of the transaction, in line with standard financial record-keeping obligations.
• Marketing data: Where you have consented to marketing, your contact details and preferences are retained until you withdraw consent. Upon withdrawal, your data will be removed from active marketing lists within 30 days, though suppression records may be retained to honour your opt-out preferences.
• Support and complaints data: Records of support interactions and formal complaints are retained for three (3) years from resolution, in case of subsequent disputes or regulatory enquiries.
• Technical logs: Server logs, IP address records, and session data are typically retained for twelve (12) months for security and fraud investigation purposes.

Upon expiry of applicable retention periods, your data will be securely deleted or irreversibly anonymised. Anonymised data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by 788wan. You can exercise any of these rights by contacting our support team through the details in Section 14.

Marketing Communications

788wan may send you promotional content including welcome bonus offers, reload bonus alerts, PSL cricket season promotions, new slot game announcements, and loyalty programme updates. All marketing communications are sent only where you have provided clear, affirmative consent during registration or at a subsequent point through your account settings.

Marketing communications from 788wan may be sent via:

• Email to the address registered on your account
• SMS to your registered Pakistani mobile number
• In-platform notifications visible when you are logged into 788wan
• Push notifications via the 788wan mobile application (where applicable and where you have granted notification permissions)

You may opt out of any or all marketing channels at any time by:

• Updating your communication preferences in the Notifications section of your account dashboard
• Clicking the unsubscribe link included in every marketing email
• Contacting our support team and requesting removal from marketing lists

Children & Minors

The 788wan Platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. This is not only a policy requirement but an absolute legal and licensing obligation.

All accounts are subject to mandatory age verification as part of the KYC process. If 788wan discovers or reasonably suspects that personal data has been submitted by or on behalf of a person under the age of 21:

• The account will be immediately suspended pending investigation
• All data associated with the account will be reviewed and, where the minor status is confirmed, permanently deleted
• Any deposits made will be returned to the original payment method
• All bets placed by the underage account will be voided
• The matter will be reported to relevant authorities where required by law

Security Measures

788wan implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Transport Layer Security (TLS): All data transmitted between your device and 788wan servers is encrypted using current TLS protocols, preventing interception during transit.
• Encryption at rest: Sensitive personal and financial data stored on 788wan servers is encrypted using industry-standard algorithms.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo background checks and are bound by confidentiality agreements.
• Two-factor authentication (2FA): 788wan offers 2FA for user accounts to provide an additional layer of protection against unauthorised logins.
• Regular security audits: Our Platform and infrastructure are subject to periodic security assessments and penetration testing by independent specialists.
• Incident response: 788wan maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your rights, we will notify you and relevant authorities within legally required timeframes.

While 788wan takes every reasonable precaution to secure your data, no internet-based system can be guaranteed to be completely impenetrable. You play an important role in your own account security — always use a strong, unique password for your 788wan account, enable 2FA, and never share your login credentials with anyone.

Changes to This Policy

788wan reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, the services we offer, or our operational requirements. The effective date at the top of this Policy will be updated whenever a revision is made.

Where changes to this Policy are material — meaning they significantly affect the way we process your personal data or the rights available to you — we will notify you in advance via the email address registered on your account and/or through a prominent notice on the Platform. Your continued use of 788wan following the effective date of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 788wan protects your personal data. Previous versions of this Policy are available upon request by contacting our support team.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 788wan processes your personal data, please contact us using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Live Chat: Available 24/7 directly on the 788wan Platform
• Response time: We aim to acknowledge all privacy enquiries within 48 hours and resolve them within 30 calendar days

If you are not satisfied with our response to your privacy complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction, or to the regulatory body that oversees 788wan's gaming licence. Details of the applicable supervisory authority will be provided upon request.